Privacy Policy

Mediation Pro Se (“we,” “us,” or “our”) respects the privacy of people who visit mediationprose.com (the “Website”), contact us, or participate in our services. This Privacy Policy explains what personal information we collect, how we use and disclose it, and how to contact us with a privacy question or request.

Mediation Pro Se provides neutral mediation services. We do not represent either party as an attorney, and submitting information through the Website does not create a mediation relationship or an attorney-client relationship.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact and inquiry information: Your name, email address, telephone number, and information you provide through a contact form, email, phone call, or text message.
• Mediation information: Information participants provide to help us assess, organize, and conduct a matter. Depending on the matter, this may include information about family members, parenting arrangements, property, income, debts, health-related concerns, or other sensitive circumstances.
• Scheduling and transaction information: Appointment details, billing records, and information needed to arrange or process a payment. A payment provider may collect payment-card details directly under its own privacy policy.

Please avoid sending Social Security numbers, full financial account numbers, medical records, or other highly sensitive documents through a general contact form, ordinary email, or text message. If we need that information, we will discuss an appropriate way to provide it.

How We Use Information

We use personal information to respond to inquiries; assess whether our services may be appropriate; schedule and conduct mediation; communicate with participants; prepare documents within the agreed scope of services; manage billing and records; maintain and improve the Website; and protect the security of our systems.

Mediation Information and Confidentiality

We handle information received during a mediation with care and in accordance with our agreements and applicable law. Mediation confidentiality depends on the circumstances and applicable law; it should not be assumed that every communication through the Website, email, text message, or a third-party platform is confidential or protected from disclosure.

Our agreement to mediate provides additional information about how the mediation process works. Participants may also discuss particular confidentiality concerns with us before sending sensitive information.

When We Disclose Information

We may disclose information:

• To service providers that help us operate the Website or our practice, such as website hosting, communications, scheduling, client portal, document storage, billing, and payment providers;
• To participants and other people involved in a matter, when appropriate to provide the agreed services and consistent with the mediation process;
• At your direction or with your authorization;
• When reasonably necessary to protect the Website, our operations, or the safety or rights of others; or
• When required by applicable law or legal process.

We do not sell client lists.

Third-Party Services and Links

We may use third-party services to provide features such as scheduling, text messaging, a client portal, video meetings, and payments. Information submitted directly to those services may also be handled under their own privacy policies. For example, our client portal is provided through 8am MyCase. You can review the 8am Privacy Policy.

Our Website may also contain links to other websites. We are not responsible for the privacy practices of websites we do not operate.

Cookies and Website Tracking

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Text Messages

If you communicate with us by text message, we will use your number and the content of your messages to respond and manage our communications with you. You may ask us to stop texting you by replying STOP or by contacting us using the information below. Message and data rates may apply. Stopping text messages will not prevent us from contacting you through another appropriate method about an active matter.

Retention and Security

We retain information for as long as reasonably needed to respond to inquiries, provide services, maintain business records, resolve disputes, and meet applicable legal obligations. Retention periods may vary according to the type of information and the circumstances of the matter.

We use reasonable administrative, technical, and physical measures to protect information in our care. No website, email system, text service, or electronic storage method can be guaranteed completely secure.

Children’s Information

The Website is intended for adults. We do not knowingly invite children under 13 to submit personal information through the Website. A parent or other adult participant may provide information about a child when relevant to a family mediation. If you believe a child has submitted personal information to us directly through the Website, please contact us.

Your Questions and Requests

You may contact us to ask about personal information you have provided, request a correction, or request deletion. We will review and respond in light of the circumstances of the matter, our recordkeeping needs, and applicable law.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on this page and update the “Last updated” date. Material changes will be communicated in another manner when required by law.

Contact Us

Mediation Pro Se
Email: info@mediationprose.com
Telephone: (858) 926-8708